HI-POD Warranty

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HI-POD Warranty:

 HI-POD PRO:

  • HI-POD Tower: The structure of the HI-POD PRO   (Base/Tubes/Handle, etc – any part that we physically manufacture) is covered for 5 years from the date of purchase.  This includes any physical/structural issues that may cause a unit to become non-functional.  It does not cover scratches, marks, or other cosmetic damage to a unit. (includes X-Line, R-Line, and Mobile).

 HI-POD LITE:

  • HI-POD Tower: The structure of the HI-POD  LITE(LR15, LR21, LR25, LX15, LX21, & LX25)  is covered for 2 years from the date of purchase.  This includes any physical/structural issues that may cause a unit to become non-functional.  It does not cover scratches, marks, or other cosmetic damage to a unit.

HI-POD SUPER-LITE:

  • HI-POD SUPER-LITE Tower: The structure of the HI-POD SUPER-LITE  is covered for 1 year from the date of purchase.  This includes any physical/structural issues that may cause a unit to become non-functional.  It does not cover scratches, marks, or other cosmetic damage to a unit.

 HI-POD PRO / LITE / SUPER-LITE:

  • Electronics:  We warranty all included electronics for manufacturing defects for 1 year from the date of purchase (this includes batteries, cables , LCD, and the remote).
  • Cameras also come with a warranty from the manufacturer (i.e. Sony/Canon – typically 1 year).
  • The warranty does not cover physical damage (drops/impacts/cracked screens/bent cables, etc) that occur on the field from user error, from inappropriate setup, or from transit.
  • The electronics warranty does not cover user error.  User error includes damage to the camera ports or cable tips which can occur if a client does not apply proper strain relief per setup instructions.  The warranty covers the manufacturing integrity and functionality of the product on arrival, not electronics damage due to improper use.
  • The electronics warranty does not cover rain damage.  Raingear is provided with all systems which covers the camera, LCD, and remote/remotes – and it is the responsibility of the operator to make sure the exposed electronics are covered in advance of a rain event.  The user / owner / operator is solely responsible for managing the system in all weather situations.

 HI-POD PRO / LITE / SUPER-LITE:

  • Cases: The HI-POD cases have a limited warranty for 30 days from the date of purchase.  This includes functional issues with zippers, wheels, metal handles, and overall structural integrity.  It does not cover minor interior foam wear and tear, seam popping, rips to exterior fabric caused by the user, or marks/cosmetic wear from normal use.  There is no case warranty after 30 days on any components.
  • Sandbags: The HI-POD sandbags have a limited warranty for 90 days from the date of purchase.

 HI-POD PRO / LITE / SUPER-LITE:

  • Cameras: HI-POD includes new Sony HD Cameras (currently Sony CX405).   A standard 1-Year warranty applies to the camera which covers manufacturer defects in the product.  It does not cover damage to the camera because of user error (example: damage caused to a camera port when a tower is elevated because the strain relief plate is not applied is not covered).

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For a note regarding purchases of individual cables…please below: